TERMS OF PURCHASE

INTRODUCTION

Welcome to furvvyn.

These Terms of Purchase (“Terms”) govern all product orders, purchases, payments, and related transactions completed through furvvyn.com (the “Website” or “Site”).

The Website operates under the furvvyn brand and is owned and operated by Haikou Zhubei Xiaoan Technology Co., Ltd. (referred to as the “Company,” “we,” “us,” or “our”).

We aim to provide customers with a straightforward and transparent purchasing experience by explaining the conditions applicable to product selection, order acceptance, pricing, payment, delivery, cancellations, returns, and refunds.

These Terms should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies or notices published on our Website.

By placing an order or completing a purchase through furvvyn, you acknowledge that you have reviewed and agreed to the applicable purchasing conditions.

Please read these Terms carefully before submitting your order.

WEBSITE OPERATOR INFORMATION

The furvvyn online store is owned and operated by the following company:

Brand Name:

furvvyn

Legal Company Name:

Haikou Zhubei Xiaoan Technology Co., Ltd.

Website:

https://furvvyn.com

Business Address:

Room B24, Room 11F-1, 11th Floor
Huanhai Business Consulate
No. 15 Jinmao West Road
Jinmao Subdistrict, Longhua District
Haikou, Hainan Province, China

Customer Support Email:

service@furvvyn.com

Business Phone:

+86 13552205451

Purchases made through this Website are handled as part of the business operations of Haikou Zhubei Xiaoan Technology Co., Ltd.

SECTION 1 – GENERAL PURCHASE CONDITIONS

By purchasing products through furvvyn, you confirm that you are legally permitted to enter into a binding purchase agreement under the laws applicable to your jurisdiction.

You also confirm that:

• You have reached the legal age required to complete a purchase;

• You have the legal capacity and authority to enter into the transaction;

• You are authorized to use the payment method selected at checkout;

• Your purchase, receipt, possession, and intended use of the products comply with applicable laws;

• The information submitted during checkout is accurate, complete, and current.

Customers are responsible for ensuring that purchased products may legally be imported, received, possessed, and used in their destination.

You agree not to use the Website for fraudulent, unlawful, or unauthorized purchasing activities.

Where permitted by applicable law, communications with our customer support team may be retained for legitimate business purposes, including customer assistance, order verification, security reviews, service improvement, dispute resolution, and recordkeeping.

SECTION 2 – PRIVACY AND PERSONAL INFORMATION

We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

When you browse our Website, complete a purchase, or contact customer support, we may collect information necessary to provide our Services.

Depending on your interaction with the Website, this information may include:

• Customer name and contact information;

• Email address and telephone number;

• Billing and shipping addresses;

• Order numbers and purchase details;

• Payment-related transaction information;

• Customer support communications;

• Website and device usage information.

Personal information may be used to process transactions, arrange fulfillment, provide customer assistance, maintain security, and comply with legal obligations.

Payment details may be processed through authorized third-party payment providers.

Our Privacy Policy provides additional information about data collection, processing, retention, sharing, and customer privacy rights.

We may update that policy when reasonably necessary to reflect changes in business operations, technology, services, or legal requirements.

The current Privacy Policy will remain available through our Website.

SECTION 3 – ORDERS AND PURCHASES

Order Submission

When you submit an order through furvvyn, you are requesting to purchase the products selected during checkout.

After submission, an order confirmation will normally be sent to the email address provided.

Receiving an order confirmation does not necessarily mean that payment verification, final order acceptance, or fulfillment preparation has been completed.

Order Review and Verification

Before fulfilling an order, we may review transaction details to confirm product availability, payment authorization, delivery eligibility, and the accuracy of the information supplied.

Where reasonably necessary and permitted by law, we may delay, refuse, restrict, or cancel an order because of:

• Insufficient or unavailable inventory;

• Incomplete or incorrect customer information;

• Payment authorization or verification problems;

• Suspected fraud or unauthorized transactions;

• Material pricing or technical errors;

• Delivery restrictions;

• Applicable legal or regulatory requirements.

We may request additional information when reasonably necessary to verify an order.

Cancelled Orders

If we cancel an order after collecting payment, the amount due for the cancelled items and any associated refundable charges will be returned to the original payment method.

If a material error affects an order already submitted, we will make reasonable efforts to notify the customer and explain the available options.

SECTION 4 – PRODUCT INFORMATION AND DESCRIPTIONS

We make reasonable efforts to ensure that products displayed on furvvyn.com are described accurately and clearly.

Product listings may contain photographs, descriptions, specifications, dimensions, available variations, pricing, and other relevant purchasing information.

Actual product appearance may vary slightly from images displayed online because of:

• Screen brightness and display settings;

• Lighting and photography conditions;

• Production or manufacturing batches;

• Packaging updates;

• Normal manufacturing variations.

These minor variations do not excuse products that are defective, incorrect, or materially different from their advertised descriptions.

Customers should review product information carefully before purchasing.

If you receive a product that is materially different from its description, please contact:

service@furvvyn.com

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

SECTION 5 – PRICING AND PROMOTIONS

We make reasonable efforts to display accurate and current product prices throughout our Website.

However, occasional pricing inaccuracies may occur because of technical problems, typographical errors, system updates, or incorrect information transmission.

Where permitted by law, we may correct an obvious pricing error and contact customers whose orders are affected.

If an affected order cannot be fulfilled under the corrected conditions, we may cancel it and issue the applicable refund.

We will not charge an increased price without the customer's agreement.

Product prices may change periodically. A later price change does not automatically affect an order already accepted.

Promotional discounts, special offers, and coupon codes may be subject to conditions such as expiration dates, minimum purchase amounts, product exclusions, usage limits, or other clearly disclosed restrictions.

The final price and applicable charges will be displayed during checkout before payment is completed.

SECTION 6 – PRODUCT AVAILABILITY

Products displayed on furvvyn may have limited availability.

Inventory levels may change as orders are placed, products are restocked, or fulfillment arrangements are updated.

Although an item may appear available when an order is submitted, it may occasionally become unavailable before fulfillment.

If this occurs, we may contact you to discuss the available options.

Depending on the circumstances, these options may include:

• Waiting for inventory to become available;

• Selecting an alternative product with your agreement;

• Removing the unavailable item;

• Cancelling the affected portion of the order;

• Receiving an applicable refund.

Order preparation and delivery may also be affected by inventory location, shipping destination, logistics arrangements, or customs procedures.

Please review our Shipping Policy for additional information about order fulfillment and delivery.

SECTION 7 – SHIPPING AND DELIVERY

Orders placed through furvvyn are processed and delivered according to our Shipping Policy.

We currently offer shipping to eligible addresses within the United States.

Available U.S. Shipping Options

Free shipping applies to eligible standard shipping orders.

Customers who select Fast U.S. Shipping will be charged $8.99 USD, including when their order qualifies for free standard shipping.

The final shipping method and applicable charges will be displayed during checkout.

Order Processing and Delivery

Orders are generally processed within 5 business days after successful payment confirmation.

After dispatch, estimated delivery generally takes 10–20 business days, depending on the shipping arrangements and destination.

The delivery estimate begins after dispatch and does not include order processing time.

Delivery may be affected by:

• Product availability and inventory location;

• Shipping destination;

• Carrier schedules and operations;

• Customs inspections or clearance;

• Public holidays;

• Severe weather;

• Transportation disruptions;

• Local delivery conditions.

Estimated delivery periods are not guaranteed arrival dates unless expressly stated otherwise.

Tracking Information

Once an order has been dispatched, available tracking information will normally be sent to the email address provided at checkout.

Orders containing multiple items may occasionally be shipped separately and arrive at different times.

If a shipment is significantly delayed, tracking information remains unchanged for an extended period, or a package appears missing, please contact:

service@furvvyn.com

We will review the available information and assist with appropriate next steps.

A shipment being handed to a carrier or marked as delivered does not automatically remove our responsibilities under applicable law.

SECTION 8 – PRODUCT REQUIREMENTS AND LOCAL USE

Products offered through furvvyn are subject to the availability, shipping restrictions, and product requirements described on our Website.

Customers should review product descriptions, specifications, and usage information before completing a purchase.

Product packaging, labels, and minor specifications may vary due to manufacturing updates, supplier arrangements, or production batches.

Where applicable, customers are responsible for ensuring that their intended purchase and use comply with local legal requirements.

Nothing in this section removes mandatory rights concerning defective, incorrect, unsafe, or materially misdescribed products.

SECTION 9 – WARRANTIES AND CONSUMER RIGHTS

Any product-specific warranty or guarantee offered by furvvyn will be described in the relevant product listing, packaging, documentation, or accompanying materials.

Unless expressly stated otherwise, warranties offered independently by other retailers do not automatically apply to products purchased through our Website.

Applicable statutory warranties, guarantees, and consumer protections remain unaffected.

Nothing in these Terms excludes or improperly restricts rights or remedies that cannot legally be waived.

If you have concerns regarding product quality, functionality, or conformity with its description, please contact our customer support team.

SECTION 10 – TAXES, CUSTOMS, AND OTHER CHARGES

Taxes, customs duties, and other legally required charges may vary according to the delivery destination, transaction details, and applicable laws.

Where we collect taxes or other charges directly, the applicable amounts will be displayed during checkout.

Customers should review the final order summary before submitting payment.

If additional charges may apply outside checkout, relevant information will be provided where required by law.

Any responsibility for customs or import-related charges will be determined according to applicable requirements and the purchasing information disclosed to customers.

SECTION 11 – PAYMENT

The payment methods accepted by furvvyn will be displayed during checkout.

Available methods may include credit cards, debit cards, digital payment services, or other authorized payment providers.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;

• The information provided is accurate and complete;

• You authorize the applicable payment provider to process the displayed transaction amount.

Payments may be handled through authorized third-party providers.

These providers may apply their own transaction security procedures, terms, and privacy practices.

We may delay, decline, or cancel an order if payment authorization fails, verification cannot be completed, or suspicious transaction activity is identified.

Where an order is cancelled after payment has been collected, the applicable refund will normally be returned to the original payment method.

Customers should not send complete payment card numbers, security codes, or passwords through customer support email.

SECTION 12 – ORDER CANCELLATIONS

If you need to modify or cancel an order, please contact our support team as soon as possible.

Customer Support Email:

service@furvvyn.com

Please provide your order number, the email address used at checkout, and a description of the requested change or cancellation.

Cancellation requests are generally easier to accommodate before fulfillment or shipment preparation begins.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

We will review each request according to the current order status and applicable legal requirements.

If an eligible cancellation is approved after payment has been collected, the applicable refund will be issued to the original payment method.

After delivery, customers may request an eligible return according to our Return & Refund Policy.

Nothing in this section limits cancellation rights provided by mandatory law.

SECTION 13 – RETURNS AND REFUNDS

Returns and refunds are governed by the Return & Refund Policy published on furvvyn.com.

Return Eligibility

Eligible products may be returned within 180 calendar days from the date of delivery, subject to the applicable return conditions.

For standard preference-based returns, products should generally remain unused, in acceptable condition, and include original packaging where applicable.

Proof of purchase may be required to verify the transaction.

Requesting a Return

Before returning an item, contact:

service@furvvyn.com

Please include your order number, product information, reason for return, and relevant photographs or videos where appropriate.

Our customer support team will review your request and provide the applicable return instructions and return address.

Please do not send products to our registered business address, a supplier, or a manufacturer unless specifically instructed.

Return Shipping Responsibility

For preference-based returns, such as changing your mind or ordering an incorrect item, customers are generally responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, or return solution without additional costs caused by our error.

If a return is required because of a qualifying product or fulfillment issue, we will cover the necessary return shipping costs.

The 180-day return period does not automatically mean that all returns include free return shipping.

We do not charge restocking fees for eligible returns.

Refund Processing

Approved refunds for returned products are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Additional processing time may be required by the customer's bank, card issuer, or payment provider.

For complete return conditions and procedures, please review our Return & Refund Policy.

SECTION 14 – MANDATORY CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, waive, or improperly limit mandatory consumer protections.

Purchases completed through furvvyn are governed by these Terms together with applicable store policies and relevant legal requirements.

If any provision conflicts with mandatory consumer protection laws, the applicable legal requirements will take precedence.

Customers retain all rights and remedies that cannot legally be excluded or restricted.

SECTION 15 – UPDATES TO THESE PURCHASE TERMS

We may revise these Terms of Purchase when reasonably necessary to reflect changes in products, services, business operations, technology, payment arrangements, fulfillment procedures, or legal requirements.

Updated Terms will be published on our Website.

Where required by law, additional notice or consent will be provided.

Unless applicable law requires otherwise, the version of these Terms effective when an order was placed will generally govern that purchase.

Subsequent revisions will not automatically change the agreed conditions of purchases already completed.

SECTION 16 – CONTACT INFORMATION

For questions regarding these Terms, product purchases, payments, order processing, shipping, cancellations, returns, refunds, or other purchase-related matters, please contact our customer support team.

Brand Name:

furvvyn

Legal Company Name:

Haikou Zhubei Xiaoan Technology Co., Ltd.

Website:

https://furvvyn.com

Business Address:

Room B24, Room 11F-1, 11th Floor
Huanhai Business Consulate
No. 15 Jinmao West Road
Jinmao Subdistrict, Longhua District
Haikou, Hainan Province, China

Customer Support Email:

service@furvvyn.com

Business Phone:

+86 13552205451

Customer Service Hours:

9:00 AM – 6:00 PM, China Standard Time (UTC+8)

furvvyn is owned and operated by Haikou Zhubei Xiaoan Technology Co., Ltd.