RETURN & REFUND POLICY
At furvvyn, we want every customer to have a clear understanding of our return and refund procedures before and after making a purchase.
This policy explains the conditions for returning eligible products, how to request assistance, who is responsible for return shipping costs, and how refunds, exchanges, and cancellations are handled.
Please review the following information carefully before initiating a return or refund request.
1. 180-DAY RETURN WINDOW
At furvvyn, eligible purchases may be returned within 180 calendar days from the date of delivery, subject to the conditions outlined in this policy.
To qualify for a standard return, the following requirements generally apply:
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The return request must be submitted within 180 calendar days after delivery.
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The product should be unused and remain in its original or substantially similar condition.
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Original packaging, accessories, and included components should be provided where applicable.
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Valid proof of purchase, such as an order confirmation or order number, must be available.
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Any product-specific return requirements disclosed before purchase must be satisfied.
Items that do not meet these conditions may not qualify for a standard return unless applicable consumer protection laws provide otherwise.
The 180-day period refers to the timeframe available to request an eligible return.
A 180-day return window does not automatically mean that every return includes free return shipping.
Return shipping responsibility depends on the reason for the return and any applicable free-return offer.
2. HOW TO START A RETURN
If you wish to return a product, please contact our customer support team before sending the item back.
Customer Support Email:
Business Phone:
+86 13552205451
To help us review your request, please provide:
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Your order number;
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The name or description of the product;
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The reason for requesting a return;
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Relevant photographs or videos where appropriate, particularly for damaged, defective, incorrect, or materially different products.
Our customer service team will review your request and explain the next steps.
If the return is approved, we will provide the appropriate return address and shipping instructions.
Please obtain return instructions before sending any products back.
3. RETURN ADDRESS AND SHIPPING INSTRUCTIONS
The designated return location may differ from our registered business address.
After your request has been reviewed and approved, our customer support team will provide the correct return destination and any necessary instructions.
Please do not send returned products directly to our registered business address, suppliers, or manufacturers unless specifically instructed by our team.
Sending an item to an incorrect or unauthorized address may delay processing.
Customers should keep their return shipping receipts and tracking information until the return process is complete.
These procedures do not restrict mandatory consumer rights.
4. RETURN SHIPPING COSTS
Responsibility for return shipping costs depends on the circumstances of the return.
Customer Preference Returns
Customers may request eligible returns for reasons such as:
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Changing their mind about a purchase;
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Ordering the wrong product;
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Selecting an incorrect size, color, style, or quantity;
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No longer needing the purchased item;
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Other personal preferences unrelated to product defects or fulfillment errors.
For these returns, customers are generally responsible for applicable return shipping expenses unless an express free-return shipping offer applies.
Damaged, Defective, Incorrect, or Misdescribed Products
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description, furvvyn will review the issue and provide an appropriate solution.
Depending on the circumstances, the resolution may include a replacement, refund, or authorized return.
Customers will not be required to cover additional return shipping expenses caused by a qualifying product defect or fulfillment error attributable to us.
If returning the affected item is necessary, we will cover the required return shipping costs.
Restocking Fees
furvvyn does not charge restocking fees for eligible returns.
5. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order arrives with a problem, please contact our customer support team as soon as reasonably possible.
Email:
When reporting an issue, please include your order number, a description of the problem, and any relevant photographs or videos.
If the product was damaged during transportation, photographs of the original packaging may help us investigate.
After reviewing the circumstances, we may provide an appropriate resolution, including:
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A replacement product;
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An eligible refund;
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An authorized return;
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Another suitable customer service solution.
Our review will consider the nature of the issue, the information provided, and applicable consumer protection requirements.
Nothing in this section limits any legal rights or remedies that cannot be excluded.
6. REFUND PROCESSING
Once an authorized return has been received, we will inspect the product and assess whether it meets the applicable return requirements.
Customers will be notified after the refund review has been completed.
For approved returns, refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
For approved refunds that do not require a product return, we generally initiate the refund within 5–10 business days after approval.
Any shorter refund period required by applicable law will take precedence.
7. REFUNDS NOT RECEIVED
If you have received confirmation that a refund has been issued but the funds have not appeared, please check your original payment account.
You may also contact your bank, card issuer, or payment provider to determine whether additional processing time is required.
If the refund remains unavailable, please contact:
Include your order number and any available refund confirmation details.
Our support team will review the information and assist with the next steps.
For security reasons, please do not send complete payment card numbers, passwords, or card security codes by email.
8. ORDER CANCELLATIONS
If you need to cancel an order, please contact our customer support team as soon as possible.
Customer Support Email:
Please provide your order number and a clear explanation of your cancellation request.
Cancellation requests are generally easier to accommodate before an order enters fulfillment or shipment preparation.
Once processing, packaging, or shipping arrangements have progressed, cancellation may no longer be possible.
Orders that have already been dispatched generally cannot be cancelled through the standard cancellation process.
After delivery, customers may request an eligible return under this policy.
If an order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.
Approved cancellation refunds are generally initiated within 5–10 business days after approval.
Nothing in this section limits cancellation rights required by applicable law.
9. RETURNS THAT MAY NOT QUALIFY
A standard return request may be declined under circumstances including:
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The request is submitted after the applicable 180-day return period;
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The product has been materially altered, damaged, or misused after delivery;
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The item does not meet the applicable return eligibility requirements;
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Valid purchase information cannot be verified;
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The product was sent to an unauthorized return address and cannot reasonably be located;
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Additional product-specific return restrictions disclosed before purchase apply.
If a request does not qualify for a standard return, our customer support team will explain the reason and any available alternatives.
These conditions do not override mandatory consumer protections relating to damaged, defective, incorrect, incomplete, or materially misdescribed products.
10. REFUND METHOD
Approved refunds are generally returned to the original payment method used for the purchase.
Refunds are not normally transferred to a different credit card, bank account, digital wallet, or payment account unless required by applicable law or otherwise agreed.
If the original payment method is no longer available, please contact our customer support team to discuss the available options.
11. EXCHANGES AND REPLACEMENTS
Depending on product availability and the circumstances of the request, furvvyn may offer an exchange or replacement for an eligible item.
Exchange and replacement arrangements may depend on:
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Product availability;
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The condition of the original product;
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The reason for the request;
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Relevant order details;
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Applicable consumer rights.
If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the available remedies and provide an appropriate resolution.
A replacement will not override a customer's right to a refund where applicable law provides one.
For assistance, please contact:
12. RETURN AUTHORIZATION
Customers should contact our customer support team before sending products back.
After reviewing an eligible return request, we will provide:
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Return authorization or confirmation;
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The designated return address;
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Relevant packaging and shipping instructions;
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Any additional information required to complete the return.
Please retain your return shipping receipt and tracking number until the return process has been completed.
If you experience difficulties completing an authorized return, please contact our support team for assistance.
13. CONSUMER RIGHTS
This policy describes the standard procedures used by furvvyn for returns, refunds, exchanges, replacements, and order cancellations.
Nothing in this policy is intended to exclude, waive, or improperly restrict consumer rights, statutory warranties, guarantees, or remedies that cannot legally be limited.
Where mandatory legal requirements provide additional protections, those requirements will apply.
14. CONTACT INFORMATION
For assistance with returns, refunds, cancellations, exchanges, damaged products, incorrect orders, missing items, or other after-sales matters, please contact us using the information below.
Brand Name:
furvvyn
Legal Company Name:
Haikou Zhubei Xiaoan Technology Co., Ltd.
Website:
Business Address:
Room B24, Room 11F-1, 11th Floor
Huanhai Business Consulate
No. 15 Jinmao West Road
Jinmao Subdistrict, Longhua District
Haikou, Hainan Province, China
Customer Support Email:
Business Phone:
+86 13552205451
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
For inquiries concerning an existing purchase, please include your order number and a brief description of your request.
furvvyn is owned and operated by Haikou Zhubei Xiaoan Technology Co., Ltd.