SHIPPING POLICY
Welcome to furvvyn.
We believe that clear shipping information is an important part of a reliable online shopping experience. Our Shipping Policy outlines how orders are prepared, the delivery options available to customers, estimated shipping timelines, and the assistance we provide when delivery concerns arise.
Please review the following terms before completing your purchase.
1. ORDER PROCESSING
Once your order has been placed and payment has been successfully confirmed, we will begin preparing your items for shipment.
Orders are generally processed within 5 business days after payment confirmation.
Processing activities may include payment verification, inventory confirmation, packaging, and coordination with fulfillment providers.
Business days exclude Saturdays, Sundays, and applicable public holidays.
Orders submitted on weekends or public holidays will generally begin processing on the next available business day.
Processing may occasionally take longer because of inventory availability, increased order volumes, promotional events, or other operational circumstances.
Once your order has been dispatched, a shipping confirmation email will normally be sent to the email address provided during checkout.
2. ESTIMATED DELIVERY TIME
After an order has been dispatched, the estimated delivery period is generally 10–20 business days.
This estimate begins after shipment and does not include the order processing period.
Actual delivery times may vary depending on the shipping method, destination, carrier operations, and other circumstances.
Factors that may affect delivery include:
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Shipping destination and carrier coverage;
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Customs clearance or inspections, where applicable;
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Severe weather conditions;
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Public holidays and seasonal shipping demand;
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Transportation interruptions;
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Local delivery service delays;
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Inventory and fulfillment arrangements.
Delivery timeframes are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
These estimates do not limit any delivery rights or remedies provided by applicable law.
3. U.S. SHIPPING OPTIONS AND FEES
furvvyn currently offers shipping to eligible delivery addresses within the United States.
The following shipping options apply to qualifying U.S. orders.
Standard U.S. Shipping — $5.99 USD
For orders with a subtotal below $39.00 USD, the standard shipping charge is $5.99 USD.
Standard shipping is available for eligible orders and delivery destinations.
Free Standard Shipping — Orders of $39.00 USD or More
Orders with a qualifying subtotal of $39.00 USD or more are eligible for Free Standard Shipping ($0.00 USD).
No standard shipping charge will apply to qualifying orders.
Fast U.S. Shipping — $8.99 USD
Where available, customers may select Fast U.S. Shipping for $8.99 USD.
This is a separate paid shipping option for customers who prefer an available expedited shipping service.
The $8.99 USD charge applies when Fast U.S. Shipping is selected, even if the order qualifies for free standard shipping.
The available delivery methods and final shipping charges will be displayed during checkout before payment is completed.
4. SHIPPING DESTINATIONS
At present, furvvyn ships to eligible addresses within the United States.
Delivery availability may depend on the destination, product characteristics, and the service coverage of our shipping partners.
Certain remote locations, restricted destinations, or addresses outside available carrier service areas may not qualify for delivery.
If we cannot ship an order to the address provided, our customer support team may contact you to discuss an appropriate solution.
Depending on the circumstances, available options may include correcting delivery information, arranging an alternative delivery method, modifying the affected order, or issuing an applicable refund.
For shipping destination inquiries, contact:
5. SHIPPING CONFIRMATION AND TRACKING
After your order has been dispatched, we will normally send a shipping confirmation email containing available tracking information.
You may use the tracking number to monitor shipment progress through the relevant carrier or supported tracking service.
Tracking updates may not appear immediately after dispatch.
Please allow reasonable time for the carrier to register the shipment and update its tracking system.
If you have not received tracking information or notice that shipment updates have stopped for an extended period, please contact:
Include your order number and any available tracking details so our team can review the shipment status.
6. SHIPPING ADDRESS CHANGES
Customers should carefully review their delivery information before completing checkout.
If you notice an incorrect or incomplete shipping address after placing an order, please contact our customer support team as soon as possible.
Email:
When requesting an address correction, please provide:
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Your order number;
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The original shipping address;
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The complete updated shipping address.
Address changes are generally easier to accommodate before fulfillment or shipment preparation begins.
Once an order has entered advanced processing or has been dispatched, modifying the delivery address may no longer be possible.
We will make reasonable efforts to assist, but address changes cannot be guaranteed after fulfillment has progressed.
7. SHIPPING AND BILLING INFORMATION
Your billing address and shipping address do not need to be identical.
However, customers should ensure that all information entered during checkout is accurate and complete.
Please verify the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information.
Incomplete or inaccurate delivery information may result in shipping delays or unsuccessful delivery attempts.
If an address-related issue occurs, our customer support team will review the circumstances and explain the available options.
Any additional charges attributable to incorrect information supplied by the customer will be explained before further shipping arrangements are made, where permitted by applicable law.
Customers will not be responsible for additional costs resulting from delivery errors caused by us.
8. ORDER FULFILLMENT
Orders are generally processed during regular business days.
Depending on inventory availability, product location, and delivery arrangements, orders may be fulfilled through our own facilities or trusted fulfillment partners.
Some orders containing multiple items may be divided into separate shipments.
When this occurs:
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Products may arrive in different packages;
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Packages may be delivered on different dates;
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Individual shipments may have separate tracking numbers.
Where available, tracking details will be provided for each dispatched package.
Receiving one package does not necessarily mean that every item in the order has been delivered.
9. SHIPPING ORIGIN
Orders placed through furvvyn may be prepared and shipped from different fulfillment locations depending on product availability and logistics arrangements.
Fulfillment may take place through our own facilities or authorized third-party partners.
The shipping origin may differ from our registered business address.
Delivery to a U.S. address does not necessarily mean that the order is dispatched from a warehouse located within the United States.
The applicable shipping fees and delivery terms will be disclosed during checkout.
10. DELAYED SHIPMENTS
Although we aim to arrange timely order fulfillment and delivery, occasional delays may occur.
If your order has not arrived within the estimated delivery period, we recommend reviewing the latest tracking information first.
If tracking has not updated for an extended period or the estimated delivery period has passed, please contact:
Provide your order number, tracking number if available, and a brief description of the issue.
Our customer support team will review the available shipment information and assist with appropriate next steps.
Depending on the circumstances, these may include contacting the shipping provider, investigating the delay, arranging a replacement, or providing an applicable refund.
11. LOST OR MISSING PACKAGES
If you believe your package has been lost during transit, please notify our customer support team.
Customer Support Email:
Please include:
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Your order number;
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Tracking information, if available;
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The delivery address associated with the order;
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A brief explanation of the situation.
We will review the available fulfillment and carrier information and coordinate with the relevant shipping provider when appropriate.
If tracking indicates that a package has been delivered but you cannot locate it, you may also check with household members, building reception, parcel lockers, or the carrier's delivery notices.
A tracking status marked as "Delivered" does not automatically prevent us from reviewing a missing-package concern.
We will assess the available information and assist with an appropriate resolution.
12. DAMAGED, INCORRECT, OR INCOMPLETE DELIVERIES
If your order arrives damaged, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible.
Email:
To help us investigate, please provide your order number, a description of the problem, and relevant photographs or videos where available.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution for a qualifying product or fulfillment issue.
Customers will not be required to cover additional return shipping expenses caused by our error.
If we require the affected item to be returned, we will cover the necessary return shipping costs.
13. 180-DAY RETURN PERIOD
At furvvyn, eligible purchases delivered within the United States may be returned within 180 calendar days from the date of delivery.
Return eligibility and procedures are governed by our Return & Refund Policy.
The 180-day period refers to the available return window and does not automatically mean that all returns include free return shipping.
For returns based on customer preference, return shipping costs are generally the customer's responsibility unless an applicable free-return offer expressly provides otherwise.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate solution without additional costs caused by our error.
Please review our Return & Refund Policy for complete information about return eligibility, return authorization, shipping responsibilities, and refund processing.
14. SHIPPING CHARGES AT CHECKOUT
The shipping options and charges available for your order will be shown before payment is completed.
Current U.S. shipping rates are:
| Shipping Method | Order Requirement | Shipping Fee |
|---|---|---|
| Standard U.S. Shipping | Orders below $39.00 | $5.99 USD |
| Free Standard Shipping | Orders of $39.00 or more | Free |
| Fast U.S. Shipping | Where available | $8.99 USD |
All shipping charges are displayed in U.S. dollars.
Any applicable shipping promotions or adjustments will be reflected during checkout.
The final shipping method and amount confirmed at checkout will apply to the order, subject to applicable law.
15. CUSTOMER SUPPORT
If you have questions about shipping methods, order processing, delivery estimates, tracking information, delayed shipments, or missing packages, please contact our customer support team.
We recommend including your order number and relevant shipping information to help us review your request efficiently.
Customer Support Email:
Business Phone:
+86 13552205451
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
16. BUSINESS INFORMATION
Brand Name:
furvvyn
Legal Company Name:
Haikou Zhubei Xiaoan Technology Co., Ltd.
Website:
Business Address:
Room B24, Room 11F-1, 11th Floor
Huanhai Business Consulate
No. 15 Jinmao West Road
Jinmao Subdistrict, Longhua District
Haikou, Hainan Province, China
Customer Support Email:
Business Phone:
+86 13552205451
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
furvvyn is owned and operated by Haikou Zhubei Xiaoan Technology Co., Ltd.