CONTACT US
Thank you for choosing furvvyn.
We believe that accessible communication and dependable customer assistance are essential parts of a positive online shopping experience.
Whether you have questions before placing an order or need help with an existing purchase, our customer support team is available to provide guidance and assistance.
We welcome inquiries about product details, order confirmations, payment questions, shipping arrangements, delivery tracking, cancellations, returns, refunds, and other matters related to our online store.
For quick answers to common questions, you may also visit our Frequently Asked Questions (FAQ) page.
If you require further assistance, please contact us using the information below. Our team will review your inquiry and make reasonable efforts to respond as promptly as possible.
CUSTOMER SUPPORT
Our customer service team can assist with:
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Product information, specifications, and availability;
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Order placement, confirmation, and status updates;
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Payment and checkout inquiries;
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Shipping options, delivery estimates, and tracking information;
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Order modifications and cancellation requests;
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Product returns, exchanges, and refunds;
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Damaged, defective, incorrect, or missing items;
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General questions about our store policies and services.
Customer Support Email:
Business Phone:
+86 13552205451
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
For questions concerning an existing order, please include your order number and a brief description of your inquiry.
Where relevant, tracking information or photographs may help us review your concern more efficiently.
RETURNS AND REFUNDS
If you would like to request a return, exchange, or refund, please contact our customer support team before sending any products back.
Email:
Our team will review your request and provide the appropriate return instructions when applicable.
Please note that the designated return address may differ from our registered business address.
Eligible purchases may be returned within 180 calendar days from the date of delivery, subject to the conditions described in our Return & Refund Policy.
Return shipping costs depend on the reason for the return. Preference-based returns generally require customers to cover return shipping, while qualifying product defects or fulfillment errors will be handled without additional return shipping costs caused by us.
For complete information regarding return eligibility, shipping responsibilities, and refund processing, please review our Return & Refund Policy.
BUSINESS INFORMATION
Brand Name:
furvvyn
Legal Company Name:
Haikou Zhubei Xiaoan Technology Co., Ltd.
Website:
Business Address:
Room B24, Room 11F-1, 11th Floor
Huanhai Business Consulate
No. 15 Jinmao West Road
Jinmao Subdistrict, Longhua District
Haikou, Hainan Province, China
Customer Support Email:
Business Phone:
+86 13552205451
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
furvvyn is owned and operated by Haikou Zhubei Xiaoan Technology Co., Ltd.
For assistance with orders, product inquiries, shipping, delivery, returns, refunds, or other customer service matters, please contact us at:
Thank you for visiting furvvyn.
We appreciate your interest in our store and remain committed to providing clear information, practical assistance, and responsive customer support throughout your shopping experience.